Twenty people in Plovdiv who keep your sites running
No “leading provider” and no “passion for technology”. Here are the numbers, the names, and one evening we got it wrong.
One evening we got it wrong
Everyone writes about what they do well. Here is what we broke — and what changed after.
We were updating the network on one of the racks. The work was planned for after midnight, but the engineer decided to start early, because it looked simple.
It was not. A new setting cut half the links and 340 sites went down at the busiest hour — half past seven in the evening, on a weekday.
We brought them back in two hours and fifteen minutes. During that time the phone rang without pause, and we had nothing to say except that we were working on it.
Nobody had been warned in advance, because we did not expect an interruption. That was the second mistake, and the worse one.
- Network changes happen only between 2 and 5 in the morning, no exceptions — not even the “simple” ones
- Every planned work is announced 48 hours ahead, even when we expect no interruption
- The status page is updated while the problem is happening, not after it is over
- A second opinion from another person before touching anything that affects more than one customer
Who answers the phone
Not everyone, but these are the ones you are most likely to talk to. Real people with real names.
He is the one answering at three in the morning.since 2016
Answers most of the email.since 2019
If it is complicated, it reaches him.since 2014
Moves about ten a week.since 2021
No outsourced support and no night shift in another country. Everyone is here in Plovdiv, and everyone speaks Bulgarian as a first language.
Where the machines are
In Plovdiv, in a data centre where we have our own racks. We do not rent space from another provider and we do not resell somebody else's servers.
The last row is for comparison: that is where the machines of most foreign hosts sold in Bulgaria actually are.
How we make money
An odd question for an about page, but it explains why we are not the cheapest — and why we will not surprise you.
That is all. You pay for the service, we keep it running. There is no other source.
There is no price that doubles on renewal. It is written on every card, next to the current one.
Backups, certificate and protection are included. We do not sell something the service cannot work properly without.
Who we are not for
A customer who bought the wrong thing comes back angry. Better to say it now.
There is hosting for a euro a month. It works until it does not — and when it stops, nobody picks up.
We are fast for Bulgaria and the Balkans. For an audience in America or Asia, better take hosting there.
Stolen content, fraudulent shops, sending unwanted mail. We stop those at the first report.
If the project needs hundreds of machines in several countries, you need a large cloud, not us. We will say so plainly.
How we got here
Five lines instead of a story. Each with a date.
Got a question for us?
Ask anything — including why we are not cheaper, or what else we have broken. We answer honestly.