Terms of service

The contract between you and us. At the top there is a short plain-language summary — it does not replace the text, but it states the five things that affect you.

In force from 1 March 2026

Last changed 1 March 2026

Version 3.1

If you read only this

1The first 30 days are a trial

If you change your mind, we refund without questions. Domains are the exception — they are paid to the registry and are not refundable. Section 6

2Your data is yours and leaves with you

You can take an archive from the panel at any time. If you leave, we help with the move — even to a competitor. Section 8

3No hidden price rises

The renewal price is the same, unless we warn you 60 days in advance. In that case you may stop without penalty. Section 5

4We suspend a service only in listed cases

An unpaid invoice after reminders, or something unlawful. The list is short and precise, with no “at our discretion”. Section 7

5We promise 99.9% uptime and pay if we miss it

Not with an apology, but with a credit on the invoice. All we ask is that you tell us within 30 days. Section 4

This summary has no legal force. In a dispute the full text below applies — that is both the law and the honest thing to say.

Section 1

Who we are

The services are provided by MaxBG Ltd, company number 000000000, registered seat at 1 Primerna St, Plovdiv, VAT number BG000000000.

Contact: info@maxbg.net, phone 032 000 000, or through the panel at my.maxbg.net.

Consumer protection authority: Commission for Consumer Protection, 1 Vrabcha St, Sofia.

Section 2

What the words mean

In plain wordsWe explain who a “customer” is, what a “service” means and so on — so there is no argument later about what was meant.

Customer — an individual or legal entity that has ordered a service and accepted these terms.

Service — hosting, a server, a domain, a certificate or another service ordered via the site or the panel.

Panel — my.maxbg.net, where the customer manages their services and views their invoices.

Term — the period the service is paid for: a month, a year or another chosen at ordering.

Section 3

How the contract is concluded

In plain wordsThe contract is concluded when you pay and we start the service. Nothing needs to be signed on paper.

Orders are placed via the site or the panel. By pressing the order button the customer declares that they have read and accept these terms.

The contract is deemed concluded at the moment payment is confirmed and the service is started. The customer receives an email about this at the address given.

For legal entities a separate written contract may also be concluded. Where it differs from these terms, the separate contract prevails.

Section 4

What service we promise

In plain wordsWe promise the service will be up 99.9% of the time. If we miss it, we credit the invoice — we do not apologise with words alone.

99,9%promised uptime, monthly

43 minthat is what 99.9% allows in a month

30 daysdeadline to report an outage

The provider undertakes that the service will be available not less than 99.9% of the time in each calendar month, excluding planned works.

Below that figure the customer is entitled to a credit against the monthly fee:

below 99.9% and above 99.0% — 10% credit
below 99.0% and above 95.0% — 25% credit
below 95.0% — 50% credit

The credit is not automatic. The customer must request it within 30 days after the month concerned. It is applied as account credit, not as a transfer.

Planned works are announced no later than 48 hours in advance and do not count as an outage if they fall within the announced window.

Section 5

Prices and payment

In plain wordsThe renewal price is the same as the first. If we decide to raise it, we say so 60 days ahead and you may stop.

Prices are published on the site and are excluding VAT unless stated otherwise. For customers in Bulgaria VAT is charged at the applicable rate.

Payment is in advance, for the chosen term. The service starts after payment is confirmed.

The renewal price equals the price at ordering. A change is allowed only after written notice at least 60 days in advance. Within that period the customer may terminate without penalty and with a refund of the unused part.

An invoice is issued automatically and is available in the panel. For an unpaid invoice reminders are sent on the 3rd, 7th and 10th day after the due date.

Section 6

Cancellation and refunds

In plain wordsThirty days to try, no questions. Domains are not refunded, because the money has already gone to the registry.

The customer may terminate within 30 days of the service starting and receive a refund, without giving a reason.

After that period, on termination the unused part of the payment is refunded, calculated by days.

Not refundable:

domain registration and renewal
paid certificates from an external issuer
third-party software licences
one-off work already carried out on request

These amounts have been paid to third parties and are not refunded to us.

Refunds are made by the same method as the payment, within 14 days.

Section 7

Suspension of service

In plain wordsWe suspend a service only in the listed cases. There is no “at our discretion” — the list is precise on purpose.

The provider may suspend a service only in the following cases:

Unpaid invoice — after three reminders and 10 days past the due date
Unlawful content — upon notice from a competent authority or an obvious breach
Sending unsolicited mail — from the customer’s service, whether intentional or not
A compromised site harming others — until cleaned; we suspend only the affected part where possible
Load that affects other customers — after a warning and an offer of a larger service

On suspension the data is kept for 30 days. During that time the customer may pay and the service resumes, or request an archive of their data. After 30 days the data is deleted irreversibly.

For suspensions under items 3 and 4 the provider notifies the customer immediately and restores the service as soon as the cause is removed.

Section 8

Your data

In plain wordsYour site’s data is yours. We keep it and make backups for you, but we do not use it for anything else.

Content uploaded by the customer remains their property. The provider acquires no rights over it.

The provider makes nightly backups and keeps them for 30 days. Backups are an additional service and do not replace the customer’s own backups.

The customer may download their data at any time — from the panel, without asking and without charge. On termination the provider supplies a full archive within 7 days, even when moving to another provider.

The processing of personal data is described in a separate privacy policy, which forms part of these terms.

Section 9

What we are not liable for

In plain wordsWe are not liable for matters outside our control or for problems in your own site. Our liability is capped at what you paid.

The provider is not liable for:

content the customer uploads and distributes
errors, vulnerabilities or losses arising from the customer’s code
outages at a visitor’s own internet provider
force majeure — natural disaster, war, decision of an authority
lost profits and indirect damages

The provider’s liability is limited to the amount paid by the customer over the last 12 months for the service concerned.

Section 10

Changes to these terms

In plain wordsIf we change something substantial, we write 30 days ahead. If you disagree, you may stop and get your money back.

The provider may amend these terms. For a substantial change the customer is notified by email at least 30 days before it takes effect.

If the customer does not accept the change, they may terminate before it takes effect, with a refund of the unused part of the payment.

Every version of the terms is kept and available. A list of changes is published below.

Section 11

Disputes

In plain wordsFirst we try to reach agreement. Failing that, Bulgarian law applies.

The parties undertake to settle any dispute by negotiation. Failing that within a reasonable period, the dispute is decided by the competent Bulgarian court.

Matters not covered here are governed by Bulgarian law.

Consumers may also refer to the Commission for Consumer Protection or to the European Commission’s online dispute resolution platform.

What we have changed

Terms that change quietly are worse than bad terms. Every change is recorded here.

History of changesevery version is kept

1 Mar 2026Version 3.1 · trial period became 30 daysIt was 14. Plus a clarification of which amounts are not refunded and why.

10 Oct 2025Version 3.0 · precise list for suspending a serviceWe removed “at the provider’s discretion” and listed the five cases by name.

4 Apr 2025Version 2.4 · notice for price changesThe notice period became 60 days instead of 30, with a right to terminate without penalty.

18 Jan 2025Version 2.3 · credits for missed uptimeAdded a scale of percentages instead of a general promise.

Something not clear?

Ask before you order — not after. We will explain what each line means, and if a clause is badly worded, we will fix it.

Write to us

The other documents

They are part of the same contract.

Privacy policyWhat data we collect, why, and how long we keep it.Acceptable useWhat must not be hosted and what happens if it is.CookiesWhich ones we use, what for, and how to refuse them.

Hosting plans

Servers and services